This Privacy Policy applies to all services on the Class 12 platform. Please read it carefully before use.
01
What data we collect
Class 12 collects certain information to deliver the best possible gaming experience. We only gather what is genuinely needed to operate our services. The table below provides a detailed breakdown of the data types and their purposes:
| Data Type |
Example |
Reason for collection |
| Identity information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact information |
Email address, mobile number |
Account communications and security notifications |
| Financial information |
BKash/Nagad number, bank account |
Deposit & withdrawal processing |
| Technical Information |
IP address, device type, browser |
Security & fraud prevention |
| Gaming Information |
Bet history, game preferences, session duration |
Responsible Gaming & Service Improvement |
Class 12 does not collect any data beyond what is listed above. We never collect sensitive information such as your religion, political views, or ethnic identity.
02
How we collect data
Class 12 collects data in the following ways:
- Directly from you: Information you provide through registration forms, KYC verification, support chat, or feedback forms.
- Automatically: When you use our platform, cookies, log files, and web beacons automatically collect certain technical information.
- From third parties: Verified data may be received through payment providers or KYC service providers.
- From public sources: Publicly available information may be checked to help prevent fraud.
Important: We will never ask for your password or full payment details over a phone call. If you receive any such communication, treat it as fraudulent.
03
Purpose of Data Use
Class 12 uses your information solely for the following purposes — and nothing beyond:
- Creating, managing, and verifying accounts.
- Processing deposits, withdrawals, and other financial transactions.
- Managing gaming history, rewards, and VIP benefits.
- Providing customer support and resolving issues.
- Prevention of fraud, money laundering, and unauthorized access.
- Monitoring and enforcing responsible gaming limits.
- Compliance with legal obligations.
- Improving platform performance and user experience.
With your consent, we may send you emails or SMS about relevant offers and promotions tailored to your preferences. You can opt out of these marketing communications at any time.
04
Data sharing policy
Class 12 does not sell your personal information or share it with third parties for advertising purposes. However, information may be shared in the following limited circumstances:
- Payment Providers: To process transactions with bKash, Nagad, Rocket, or your bank.
- KYC partner: With authorized agencies for identity verification.
- Game software provider: Minimum information required to operate the game.
- Legal authorities: In response to a lawful order or investigation under Bangladeshi law.
- Security provider: To prevent fraud and cybercrime.
Rest assured: We have strict privacy agreements in place with each of the third-party organizations listed above. They may only use your information for the specified purposes.
05
Cookies & tracking technologies
Class 12 uses cookies and similar technologies on the platform. Cookies are small text files stored in your browser that allow the platform to recognize you.
| Cookie Type |
Purpose |
Retention Period |
| Essential cookies |
Login sessions, security tokens |
Cleared at end of session |
| Functional Cookies |
Language preference, theme settings |
1 year |
| Analytics Cookies |
Page visit and feature usage statistics |
6 Months |
| Security Cookies |
Fraud detection, identifying multiple logins |
30 days |
You can manage cookies through your browser settings. However, disabling essential cookies may limit access to certain features on the platform.
06
Data Retention Period
Class 12 does not retain your data longer than necessary. Below are the retention periods for different types of data:
- Account Information: For the duration the account is active and 5 years after closure (as required by law).
- Financial Transaction Records: 7 years (as required by Bangladesh financial regulations).
- KYC documents: 5 years after account closure.
- Gaming logs: 2 years.
- Customer Support Communications: 3 years.
- Marketing preferences: Until consent is withdrawn.
Once the retention period expires, data is securely deleted or anonymized.
07
Your rights
Under the Class 12 Privacy Policy, you have the following rights:
Right to Access
The right to know what information we hold about you.
Right to Rectification
The right to correct inaccurate or outdated information.
Right to Erasure
Request to delete data beyond what is required by legal obligations.
Right to restrict processing
The right to request restricted processing of your data under certain circumstances.
Right to data portability
The right to download your data.
Right to Object
The right to object to marketing or profiling.
To exercise these rights support@class12.app. We will respond within 30 business days.
08
Child Protection Policy
Class 12 is strictly an adults-only platform. No one under the age of 18 may use our services.
- Age verification is mandatory at the time of registration.
- Age is re-verified during the KYC process.
- If we become aware that data from a minor has been collected, we will immediately close the account and delete all associated information.
If you become aware that a minor is using class 12, please contact us immediately support@class12.appat.
09
Privacy Policy changes
Class 12 may update this Privacy Policy from time to time. When changes are made, we will:
- We will update the "Last Updated" date at the top of the page.
- We will send email notifications for significant changes.
- Display a pop-up notification on the platform.
Your continued use of Class 12 after any changes will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly.
10
Contact Us
For any privacy-related questions, complaints, or requests, please get in touch with us:
- Email: support@class12.app
- Live Chat: Via the class 12 website or app, 24/7
- FAQ: Visit our FAQ page
For privacy-related requests, we typically respond within Within 72 hours We provide an initial response and aim to resolve issues fully within 30 business days.